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	<title>it’s unix, not eunuchs &#187; system restore points</title>
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	<description>Howdy!  I&#039;m Daniel J. Doughty, and these are my geeky thoughts.</description>
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		<title>Troubleshooting HS Issues and Heavy Work Pace</title>
		<link>http://www.itsunixnoteunuchs.com/2004/11/25/troubleshooting-hs-issues-and-heavy-work-pace/</link>
		<comments>http://www.itsunixnoteunuchs.com/2004/11/25/troubleshooting-hs-issues-and-heavy-work-pace/#comments</comments>
		<pubDate>Thu, 25 Nov 2004 21:55:59 +0000</pubDate>
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				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[on-call]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[system restore points]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[troubleshooting]]></category>
		<category><![CDATA[work-life balance]]></category>

		<guid isPermaLink="false">http://www.danieljdoughty.com/2004/11/25/troubleshooting-hs-issues-and-heavy-work-pace/</guid>
		<description><![CDATA[did a little more analysis on the messed up system. I did install new hardware recently, so I disconnected it and it&#8217;s not solved the problem. I also installed some new drivers recently, but I backed them out and the reliability is still not high. I think I&#8217;m going to roll my system restore points [...]]]></description>
			<content:encoded><![CDATA[<p>did a little more analysis on the messed up system. I did install new hardware recently, so I disconnected it and it&#8217;s not solved the problem. I also installed some new drivers recently, but I backed them out and the reliability is still not high. I think I&#8217;m going to roll my system restore points all the way back to last Sunday and see what that gets me.</p>
<p>I&#8217;m also looking at the firmware level on the motherboard and it&#8217;s pretty old. They have a new revision available, but I&#8217;d like to back out my system restore points and see what I get. Then I guess I could attack the firmware upgrade and then possibly install the new hardware again.</p>
<p>Works kind of annoying at the moment. I&#8217;m on a 3 person team now. I don&#8217;t really like being on small teams. The on-call is pretty tight and if you&#8217;re the technical guy you&#8217;re basically on-call all of the time. Then this holiday my boss decides to head to South Dakota and my other co-worker takes off for the whole weekend too. I&#8217;m on-call, so I shouldn&#8217;t gripe so much, but seriously we&#8217;re in the middle of a horrendous migration and we have several outstanding production issues. There&#8217;s a time to step up to the plate and no one did.</p>
<p>I mean, basically at this point my days go kind of like this.</p>
<ol>
<li> Wake up.  This can happen at any time.  It happened at 3AM today.</li>
<li> Figure out what broke while I was asleep.  This may take a while.  I try and eat if I can while I&#8217;m figuring it out.</li>
<li> Triage.  Fix things that are horribly wrong.</li>
<li> Work-out. This usually means go for a run. This seems to be upsetting my co-workers but seriously I&#8217;m working a ton of hours. If I don&#8217;t get in the early morning run it just won&#8217;t happen. Only problem is that some nights I&#8217;m up to 3AM working on problems and then I sleep in(if I can.) but I still go running after my triage.</li>
<li> Official work begins. Most days this is where I make it into the office. If the boss is in then I&#8217;ll review with him what I&#8217;ve recently found and am concerned about. I get my priorities from him and then go work them.</li>
<li> Eating. It occurs at my desk as the day progresses. If I don&#8217;t pack a bunch of food it&#8217;s guaranteed that I&#8217;ll be stuck at work and grumpy. Menu plans are really helping me with this.</li>
<li> Second Workout. This doesn&#8217;t happen too often, but if things seem in hand and I&#8217;m feeling good I&#8217;ll jaunt out on the bike or swim or something.</li>
<li> Work some more. At this point I&#8217;m trying to shut the day down. By now we need to know what work we have to do tonight, who&#8217;s going to do it, do we have procedures, and figure out who&#8217;s going to be in the next day.</li>
<li> Drive home. Before this happens I usually have something to kick off. Some job that&#8217;s not done yet. So I start it running and head home.</li>
<li> Work more. I get home, login and see how things are going. I may be able to grab food at this point, just sort of depends on how the task is going.</li>
<li> Chores. Yeah right. Some nights I get stuff done. Most I don&#8217;t. The house stinks of cat, dog, and me and I don&#8217;t even notice anymore. Friends don&#8217;t come over too often.</li>
<li> Work more. I&#8217;m running about 70% of the events at this point. So if there&#8217;s night work to be done, I&#8217;ll be up doing it. I don&#8217;t sleep well early in the evening so it&#8217;s rare for me to nap before the work gets done.</li>
<li> Send out my final emails for the night. They detail what happened and let everyone know that YES I&#8217;m still up and working. I don&#8217;t even state that I&#8217;ll be in late the next day anymore. If they can&#8217;t figure that out I&#8217;ll rip their heads off.</li>
<li> Sleep.  Fitfully and usually on the couch.</li>
<li> (REPEAT AS NECESSARY)</li>
</ol>
<p>Don&#8217;t get me wrong. I&#8217;m happy to be gainfully employed, but I wish my co-workers would pick up a bit of the slack too. I think one thing that really pissed me off last weekend is my co-worker Chris asked if I could cover his on-call on Sunday because they&#8217;re celebrating Thanksgiving. And yet I&#8217;m stuck being on-call and can&#8217;t visit with my parents during the official on-call rotation. I mean my parents piss me off and all, but I&#8217;d like to see them occasionally. It helps them to not nag me for a few months. They can verify that I&#8217;m alive and not dead in the bottom of a barrel. Somehow the telephone can&#8217;t fix that fear with them.</p>
<p>But back to Chris. I figure, hey, if you&#8217;re doing Thanksgiving a week early, why don&#8217;t we just trade the whole week. You&#8217;d not have on-call during your family celebration and likewise for me. Oh no, that&#8217;s no good because he really NEEDS his vacation. Also, he wasn&#8217;t asking to just swap one day of on-call with me, he was flat out asking that I work one of his days with no retribution.</p>
<p>At that point I pretty much just said, NOPE, sorry I&#8217;m going hunting on Sunday I can&#8217;t help you. And despite all that I still got called on Sunday to work a problem. And it&#8217;s a problem that I had already worked once and wrote a document on how to fix it. I published the document to the group. This is what I mean about small teams and being the technical guy.</p>
<p>And seriously the guys don&#8217;t really understand that this isn&#8217;t going to work in the long-run. I&#8217;m running a good bit now. But wait until it warms up and I&#8217;m riding 5 hours each weekend. But hey, that&#8217;s a management problem I suppose. Well, I&#8217;ve ranted enough. It&#8217;s time for me to go check and see if any of my processes need attention. Maybe I&#8217;ll have some breakfast. A little protein shake or something.</p>
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