Alienware

more insansity.

Called them tonight. After only 9 minutes of hold time I got to explain the problem. Then I got to hold for a while then explain it again….to the same person… She finally got the idea(it’s hard when English isn’t your first language) and ordered what I needed. Then she wanted me to hold so I could talk to her boss in order to evaluate her performance.

I held for 45 seconds or so to talk to someone who had a poorer grasp on the English language than “Kelly” did… His first question was if Kelly was an expert on the computer system I now own. I explained to the dude that this was a repeat call and no analysis was required on her part. He persisted…was she an expert, somewhat of an expert, ok, not so great or a hideous tech support analyst. I informed Joe or Harry or Oliver that I had answered his question and was now going to hang up. He cheerfully wished me a nice morning(I wonder what time of day it is where he works?) and I succinctly hung up on his butt.

I must again repeat ALIENWARE SUCKS.